FAQ on the Jade roller & Guasha at MystGem
FAQ FROM CUSTOMERS ABOUT OUR PRODUCTS
- Are your stones natural?Do you have certificates?
Yes, they are. all the stones we use are 100% all-natural. We have a natural certification for each stone. Our products are made by natural jade stones that are imported from international countries, as an example increased quartz stone, amethyst stone, agate, xiuyan jade, green aventurine rock …
Yes, we do. Our items are checked by State Inspection as well as Quarantine Bureau. You can entirely believe our products are secure, non-polluting and also little side effect.2. Can you publish the box with my layout
Yes, not a problem, just offer your box logo.
If your product requires some unique requirements, please get in touch with our associate to examine a lot more information about the product. We will attempt our finest to fit your need. The minimal order amount is 100 items.
3. Can you supply samples to check our market initially?Yes, certainly. Sample orders are welcome. We provide 1 or 2 kinds for your screening. Please give us with your Express account No to ensure that we can send it out, otherwise we will bill the needed delivery prices.
Our firm has an unique division, that is the free source review department. It is committed to some potential high quality clients. As long as you give us with the pertinent info, we will certainly assist you to submit to the customers, to make certain that you get examples immediately.3. Do you offer Personal Tag?
Obviously. We have 8 designers in our firm that are accountable for various instructions. Could you show me a copy of the photos for Personal Tag? We have design specialists to aid you evaluate beforehand exactly how and where it would be far better done. The typical logo design printing innovation is Laser, with high accuracy and also exceptional appearance. it’s the most popular one.The MOQ is 20Opcs. Thanks4. What is your minimum order amount?
Generally the MOQ for regular items is 100 pieces or 1 kg. For custom-made or unique style, we will talk to you according to the actual situation.5. Do you accept personalized orders?
Definitely, we give one-stop gemstone modification solution. Once we know your preferred gems, shape and size, we can after that make a version for your reference.
If you have more thorough demands, please supply us with as numerous information as possible and we will be happy to work with them comprehensive for you.6. Just how around the production time?
Generally 3 ~ 5 working days for sample order, 15 ~ 25 working days for mass order.
We will examine the timing of personalized orders on a case-by-case basis and also allow you know.7. Do you have reimbursement as well as return policy?
If you receive faulty products, please alert us of the design as well as amount within 10 days, and also keep the pertinent pictures and videos. We will certainly refund or resend the replacement items for you in the next order.8. What repayment techniques do you sustain?
We presently sustain T/T, Wire transfer, Paypal, Western Union.9. How does your factory do pertaining to quality control?
Top-notch is a top priority! Every worker maintains the QC from the really starting to the very end;
All basic materials we used are environmental-friendly;
Proficient workers care every details handing the stamping, printing, sewing, packing process;
The quality assurance department is especially in charge of top quality surveillance in each procedure.10. There are pit fractures as well as impurities on the samples. Are those malfunctioning items? Can you manage them?
We exactly recognize what you imply. As most of us recognize, match fractures and also by-products unavoidably take place during the development of natural stones, yet we can assure you that these are by no means substandard. You should also be aware that the substantial bulk of those items that are uniform and uniform on the inside as well as outdoors are manufactured, which is what distinguishes natural jade from manufactured rocks. You can feel confident that we will do our best to pick the best samples for you.
5. Do you do going down shipping?
It can be done. We are extremely recognizing of our clients, most of whom have sales however have no strategies to maintain inventory. We likewise have been aiding prospective customers to do dropping delivery. In order to make it much easier for you to stock up in advance, what is the monthly or quarterly sales quantity of your firm in the past? Does packages use our style or your company’s? Is it convenient to share a web link to our business internet site or store?
6. What is the MOQ for custom-made logo designs on roller bars?
There are 3 cases.
— Silk screen paint, MOQ of 1000 items
— Laser Printing, MOQ of 200 pieces
— Sandblasting of personalized logo design, MOQ of 200 items
Tips: We use environmentally friendly paints, If you require to paint your logo. Or you can utilize all-natural color, however taking into consideration that coloring is much more distinct than natural color, the total impact of the item will be much better. For the sake of your firm’s image and also online reputation, in order to inhabit a larger market share, we suggest that you choose sandblasting or laser. Certainly you need to still choose the most ideal service for you according to your client base.10. Why the different costs for rocks?
Natural stone is a non-renewable resource. Each treasure has a various aspect, mineral supply various makes cost various.11. What is the lead time for large shipments? For 1000 PCS? For 3000 COMPUTERS? For 5000 PCS? For 10000 PCS?
— Listed below 3000 pieces of standard items, the shipment time is normally 25-30 days.
However, some products with intricate framework will expand the distribution time, and the shipment time for combined sets is also different. If we understand precisely which items to get and in what quantities, we will certainly help you compute the delivery time in advance, as well as we will try our ideal to deliver on time.12. Are you a manufacturing plant or a trading firm?
Both of them. We have actually been focusing on the r & d of jade health items and inventions for 11 years. As well as meanwhile we have actually engaged in export trading over 7 years. We provide OEM/ODM order solutions for the worldwide famous brands, and are favored by them, such as Sephora, Ulta, Skin Fitness Center, P&G… Invite to visit our company anytime.13. What is the product packaging like for your items?
We use compression sponge or bubble resistant product in the conventional items. In addition, you can make your very own plan, our company is responsible for manufacturing, or you send out the finished box to our company, therefore we help you with the item plan. As well as could i recognize how much is your scheduled allocate package? It is convenient to recommend you a matching box for you.
14. Do you have a brochure? Can you suggest the current designs?
Yes, we do. We have jade roller catalogue, gua sha board catalogue, yoni egg brochure and so forth.
And also we will certainly suggest the latest products to you if we release the new in time.15. MOQ of 500 COMPUTER of the personalized boxes are too much, could you reduce a smaller amount?
MOQ of 500PCS is somewhat much more until our collaboration comes to be routine.
Nevertheless, we can offer various other 2 guidance for you to decrease your problem.
— Neutral present product packaging, screening product top quality and markets
— Location 500 orders at once and ship in sets according to your customers’ requirements. To assist you conserve logistics prices, we can additionally assist you deliver straight to your customers’ places.16. Can I take 30 of each material?
Firstly, thanks quite for your recognition of our company, you come from our potential VIP consumers. Nevertheless, there are two problems.
One is that some materials are sold out while others are back-ordered, which is bad for your total productivity. The various other is that there is insufficient stock of particular products to satisfy the requirement of 30. Due to the fact that not every product is a routine design, some materials are not in stock for 30 units, as well as it is challenging for factories to personalize the production capability of 30 devices for a specific product. Nevertheless, we can suggest a few materials that are hot on the market now, you can order as numerous as you want, as well as we can also give you with customized production to sustain your market development. We are anticipating the equally valuable cooperation with you.
17. What are the benefits of your items out there?
1.100% all-natural stone with Certification of Origin.
2. No side effect on the skin, examined for heavy steels.
3. No corrosion under normal problems, please see our salty spray test report.
4.100% full high quality evaluation prior to delivery.
5. We provide strictly to the same grade, both example and also bulk.
6. The jade work of art has a three-year guarantee.
7.In-house manufacturing facility, so it will be much better to manage the top quality of the item.
8. Get a large number of positive consumer feedback video clips with time.
9. Over the past 11 years, the factory has actually been frequently aiming to be aggressive, and also a growing number of sector brands have taken the campaign to seek collaboration, such as Sephora, a global authority in cosmetics selling; Rosental, a well-known German elegance and also jade massage home appliance brand; ulta, the biggest one-stop beauty merchant in the USA; cosnova, an ace German cosmetics team that markets in 86 countries; the British chain of house furnishing brand names, founded in 1993; Heng Shi Tong, the huge trading firm; P&G. So we have a wealth of experience in serving major consumers.We have always firmly insisted that “customer is God”. Complying with us to ensure that you have no worries, your firm only require to focus on the advancement of the market.
These are the genuine advantages of our firm. In the future, we will certainly remain to do our finest to improve ourselves and provide even more satisfying solutions to you.
18. How many days does it require to evidence a custom-made item?
Typically 7-10 days for basic designs. Obviously the proofing time will also differ relying on the material as well as the complexity of the style. Our firm has an expert proofing group, so we can assure that the shipment time will be a little faster than others. In order to assist you get a precise quote of your proofing time, could you show to me your material demands and style drawings?19. The number of days does it consider a roller or scrape to inscribe a logo evidence?
Normally it takes 3-5 days to inscribe a logo, yet 2 days is great for basic engraving. Could you offer us with an image with the logo design of a roller or gua sha board? Our firm has an expert proofing group that can aid you organize proofing by placing an order immediately.
16. The length of time is the delivery time for the big amount of gua sha board? For 1000-3000? For 5000? For 10000?
Usually 1,000-3,000 COMPUTERS– 25-30days; 5,000 COMPUTERS– 28-30days; 10,000 PCS– 30-32days.
20. What is the MOQ of a custom-made present box plan?
If you have the MOQ of 1,000, you can place a order in one-time or in batches. What is your order amount strategy?
21. What is the minimal order amount for product inscribing logos?
The normal minimum order quantity is 200 pieces. What type of effect do you need for the logo, and also could you send a picture of the product with the logo design? We can give you a sample first to see exactly how it functions.
22. Can we specify the shade of the material to get?
As you have to have understood, our resources are 100% natural jade, and also it is extremely hard to systematize the shade of natural jade products. Nonetheless, we will do our finest to get the color you want during the production process.
23. What are your packing specs?
Packing of jade roller:.
Container size 53 * 38 * 39cm 200PCS/carton 15KG/carton.
Packing of gua sha board:.
Carton dimension 41 * 31 * 30cm 200PCS/carton 13KG/carton.
Packing of the collection of jade roller and also gua sha board:.
Carton size 35 * 49 * 22cm gift box size 17 * 12 * 3.7 centimeters 48sets/carton 250G/set.
Packing of the jade roller box:.
Container size 35 * 49 * 22cm present box dimension 17 * 8 * 3.7 cm 72sets/carton 150G/set.
24. Can you help with delivery?
We can aid with shipping. Yet you preserve a routine month-to-month investing in order as well as keep boosting orders with us.
25. Can you supply OEM/ODM?
Certainly. Our company has focused on establishing and developing appeal items for over 11 years. Our greatest benefit is that our proprietor was birthed in a household of carvers, as well as the boss’s spouse is well versed in the all production process, and also we utilize an expert Chinese medicine specialist, so we understand precisely how to create our products in order to maximize their effectiveness as well as give you with the best solution. Consequently, would you such as to customize or modify our products?
26. How long do your products last?
According to our study of customers who have actually acquired and used our products for greater than one year, we located that the majority of them have the ability to utilize our items for a long period of time, even several of them can last for 5 years. For that reason, our items can last for a long time as long as they are not dropped, tossed, pressed by hefty things, scrubed, and more.
27. Can you aid deliver products purchased from you to overseas?
Naturally we can. We have actually been participated in export profession for more than 7 years, as well as we are very aware of the procedure of packaging, customs clearance, packing, shipping, transport insurance coverage, bill of lading, and forex clearance. For that reason, you can put your order with us with no worries.
28. Will it be delivered in a timely manner?
As a company with considerable experience in dealing with large brands, on-time distribution is our primary priority. Whether it’s a huge or tiny shipment, we produce in a timely manner and also on time with absolutely no hold-ups.
29. What is the month-to-month production?
Our current manufacturing plan is as follows: conventional double-headed rollers generate 200,000 units monthly, single-headed rollers 300,000 units each month, gua sha boards 40,000 systems each month, yoni eggs 100,000 devices each month. If the existing result is insufficient to satisfy your firm’s demands, we will certainly maximize machines and tools, increase personnel, adjust functioning hours, and so on, in addition to a team of experienced short-term workers, available.
30. What kind of materials do you mainly make?
More than 70 kinds of products, as follow.
Rose quartz, eco-friendly aventurine, amethyst, rock quartz, black obsidian, red jasper, tiger eye, white jade, blue spot rock, eco-friendly jade, xiuyan jade, lemon jade, fluorite… Those are all-natural jade stones, a few of them import from international countries.31. How many samples can you make?
Normally 3-5 COMPUTERS. However, we will certainly additionally adjust the number of samples to fulfill the customer’s demands as high as possible.32. What type of express distribution in Hong Kong, Macau as well as Taiwan?
We usually send SF to pay, which is the fastest and most practical method for both events. However you can likewise locate a products forwarding firm to carry goods.
30. Can you assist develop the box?
It can be done. We have 5 expert visuals designers who focus on helping customers layout logo designs and also gift boxes, so simply let us know your style demands.
33. Which of your products offers well and also how many sales do you make a month?
Usually talking, our increased quartz roller is the primary vendor, creating 200,000 systems each month. The 2nd greatest vendor is the all-natural wellness yoni egg, with 100,000 sets generated per month.
As well as our various other items likewise offer well, such as eco-friendly aventurine roller as well as gua sha board, black obsidian set, mushroom-shaped gua sha board, xiuyan jade, and so on … - 34. Are your products rated?
Normally, we will not separate. Because when importing raw rocks, we will certainly try to select raw rocks of superb shade and also appearance, and also try to make every product generated to meet the demands of consumers. However there might be special circumstances, the original stone in the procedure of formation might be accompanied by particles as well as other trace elements. So some items are not so excellent color. Hence in unique circumstances, we will quality. Shade and also appearance are superior to grade A, the poorer quality B, the darker quality C. If the client has other requirements, we will try our best to fulfill them
.
35. Can I sign a long-term agreement?
Naturally. We have been cooperating with numerous huge brand names in a long period of time, such as Sephora, an international authority in cosmetics retailing; Rosental, a well-known German charm and also jade massage home appliance brand name; ulta, the biggest one-stop appeal merchant in the United States; cosnova, an ace German cosmetics group that sells in 86 nations; the British chain of house providing brand names, established in 1993; Heng Shi Tong, the big trading company; P&G. So we have a riches of experience in offering major customers. Hence you can think us with total confidence.36. If any product are damaged exists a reimbursement/ return policy?
Re: Sure, we build a long-term bussiness as well as if the defective is our product or quality assurance problems, we want to comprise your loss based upon the shared count on.
Certianly, we require to get the evidence (images/ video clips, concerns), depending on the actual case and we recommend the remedies/ review it as well as make you delighted..
We are stand the same line, you have the profit as well as get good after-service which the relationship can benefit a long period of time..Honestly, the stone products which is various and also it is the natural rock, it is unique in the world, we can not guarantee to keep the very same..
If we simulate this, it is not the real rock, it is plastic..You pointed out the defective which is damaged when you get it, and also you just tell us (send us the photos ect.), we will certainly ship it to you right now or add it in the following order..
37. What can you do when Ireceive defected items?
lf you got defected items, do allow me know within 7 days, take the abandoned item photos or videos for examining and the amount. We will refund you based on the actual circumstance or re-sending the substitute with following order.38. What shipment do you spply?
Norally talking. Express delivery, Sea delivery Rain delivery are allavailable. May l understand where the order ship to? i wilquote you the most effective shipping way accord.
the location as well as quanity of your order.39. Why your price is more than other suppliers?
I completely can comprehend you. As all we understand, various product high quality rate is different. but good quality product can win in the marketplace. Right here is our ditferent costly.
various high quality chart, l think you can recognize why the rate is various Can l recognize your target rate. so thatl can suggest the corresponding product.40. Can l do quality examination during the order generating time?
Yes, we are comfortably welcome top quality evaluation. please allow understand the detailed info and our firm will prepare items and also the personnel to help order quality.
Assessment.41. Do you have a lot more item styles next to dispalying on web site?
Yes, there are 20-30 brand-new designs appear each season. simply feel free to contact with us for Magazine.